Frequently Asked Questions

Everything you need to know about shopping with Concrete Amsterdam.

What is your shipping policy?

We offer worldwide shipping. Orders within the Netherlands are typically delivered within 1-2 business days, while international shipping varies by destination, usually taking 3-7 business days.

How can I return an item?

You can return any unworn and unwashed items within 14 days of delivery. Please use our online return portal to generate a prepaid shipping label and include all original packaging.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Apple Pay, and Klarna for buy-now-pay-later options.

Are your products authentic?

Yes, Concrete Amsterdam guarantees that all products sold on our platform are 100% authentic and sourced directly from the brands or authorized distributors.

How do I determine the right size for me?

Each product page includes a detailed size guide. Since we carry various international brands, we recommend checking the specific measurements provided to ensure the perfect fit.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.